Warranty Policy

At FIORENTA, we are committed to delivering excellence in built-in kitchen appliances, combining innovation, elegance, and reliability.

Warranty Policy

FIORENTA Official Warranty Policy

At FIORENTA, we are committed to delivering excellence in built-in kitchen appliances, combining innovation, elegance, and reliability. This warranty policy is designed to ensure peace of mind and provide support in the unlikely event that a FIORENTA product does not perform to expected standards.

This warranty applies to all FIORENTA branded built-in appliances, including but not limited to:

  • Hobs (Gas and Electric)
  • Built-in Ovens
  • Built-in Microwaves
  • Cooker Hoods
  • Built-in Refrigerators
  • Built-in Dishwashers

1. Warranty Period and Coverage

Total Warranty Duration: 2 Years

Year 1 – Replacement Warranty
  • Full replacement for manufacturing defects within the first 12 months.
  • Includes delivery, collection, and basic re-installation (if originally installed by an authorized technician).
Year 2 – Repair Warranty
  • Free repair for manufacturing faults between months 13–24.
  • Includes labor and parts by a certified technician.

2. What the Warranty Covers

  • Defects in materials and workmanship under normal domestic use.
  • Failure of internal components due to manufacturing defects.
  • Functional faults affecting proper operation.

3. What the Warranty Does Not Cover

Installation & Usage
  • Improper installation or use not in line with the user manual.
  • Installation by non-authorized parties.
Misuse & External Factors
  • Accidental damage, abuse, or neglect.
  • Power surges, unstable electricity, or environmental hazards.
Non-Covered Parts
  • Cosmetic damage (scratches, discoloration, etc.).
  • Consumables and accessories (filters, bulbs, trays).
Service Restrictions
  • Modifications or repairs by unauthorized technicians.
  • Products used in commercial environments.

4. Conditions for Warranty Validity

  • Purchase must be from an authorized FIORENTA dealer.
  • Proof of purchase is required (invoice/receipt).
  • Appliance must remain in its country of original purchase.
  • Warranty claims must be submitted within the valid period.

5. How to Make a Warranty Claim

  1. Contact FIORENTA Customer Support:
    Email: support@fiorenta.com
    Phone: +968 9700 7913
    Website: www.gulftechoman.com
  2. Provide:
    • Model and serial number
    • Purchase invoice
    • Description of the issue
    • Photo/video evidence if applicable
  3. Our authorized technician will inspect and proceed with repair or replacement if applicable.

6. Limitation of Liability

FIORENTA shall not be liable for any indirect or consequential damages, loss of food or time, or reinstallation costs beyond the defined warranty terms.

7. Transferability

This warranty is valid only for the original purchaser and is non-transferable.

8. Extended Warranty

Extended warranty options may be available in select regions. Please consult your local dealer or distributor for details.

Your Peace of Mind Is Our Priority

Thank you for choosing FIORENTA. We proudly stand behind the quality and reliability of our appliances.